Shipping Policy
Thank you for choosing Espresso Parts! Please notice: Standard operating hours are Monday- Friday (7:30am - 4pm PST) There is no shipping on weekends. UPS Expedited Service orders will generally ship out within 2-3 business days after the order is placed. Please be aware that all other orders may not ship for 3-5 business days. We are moving as quickly as we can and since your order is already in the works we may not be able to make any changes. You will receive a separate email after your order ships. Watch out for any merchandise that will ship separately as we do ship from several warehouses. To guarantee your order, all back ordered merchandise will be charged at this time and will ship as soon as they become available. You will not be charged additional shipping on backordered items. Contact our amazing customer support team at 800.459.5594 / 360.357.7781 or info@espressoparts.com if you have any questions in regards to these policies.
DAMAGED & MISSING MERCHANDISE MUST BE REPORTED WITHIN 3 DAYS OF RECEIVING YOUR ORDER
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Prior to signing receipt of your shipment, carefully inspect the box or boxes for any damage. If you see damage you must mark the delivery receipt accordingly. It is recommended to take pictures of the outside of the box and the inside of the box. Then unpack the contents to ensure there is no concealed damage or missing items.
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Gather the following documentation:
E-mail info@barista-basics.com with the above documentation and we will be happy to work with the freight company to process a damage claim. Barista-Basics is limited to assist when working with your freight forwarder.- Barista-Basics Order Number
- Freight Tracking Number
- Photographs and description of damage
*NOTICE: UPS shipments include $100 insurance coverage. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs. The receiver is responsible to file an insurance claim with UPS. All shipments are DAP, unless otherwise noted.
By selecting USPS Priority Domestic Shipping, you release Barista-Basics from responsibility for delayed shipments and loss in excess of $50.00. Insurance claims to damaged or lost items in excess of $50.00 will not be recovered. Barista-Basics is not responsible for lost or damaged items. Insurance in excess of $50.00 should be requested at the time of purchase. All shipments are DAP, unless otherwise noted.
RECEIVE INCORRECT MERCHANDISE? WE'LL MAKE IT RIGHT!
Contact our Customer Support team at info@Barista-Basics.com and we will coordinate a reorder to ship the correct merchandise at no additional cost to you. We may also provide you with a prepaid return shipping label and request an immediate return of the incorrectly received merchandise. To avoid additional charges the incorrectly received merchandise must be shipped within 7 days of receiving the prepaid return shipping label. All regular return policies still apply. All merchandise must be returned unused and in original packaging in order to avoid being charged.
THE 365 GUARANTEE
Our goal is to offer the highest quality products within the specialty coffee trade. For most general merchandise, 365 days post purchase, we guarantee a full refund or replacement of defective products at no additional cost to you. Specific products and brands, including but not limited to commercial and domestic equipment, has a specified limited warranty and will be dealt with accordingly.
DOMESTIC US SHIPPING METHODS:
USPS Priority:
Delivery in: 1-4 business days (not a guaranteed time frame)
Tracking: Yes, live tracking at www.usps.com.
*NOTICE: By selecting USPS Shipping, you release Barista-Basics from responsibility for delayed shipments and loss in excess of $50.00. Insurance claims to damaged or lost items in excess of $50.00 will not be recovered. Barista-Basics is not responsible for lost or damaged items. Insurance in excess of $50.00 should be requested at the time of purchase. All shipments are DAP, unless otherwise noted.
UPS Ground
Delivery in: 2-5 business days (not a guaranteed time frame)
Tracking: Yes, live tracking on www.ups.com
UPS Expedited
(guaranteed service consistent with the provisions of the UPS Service Guide):
- Next Day Air: Next-business-day delivery by 10:30 a.m. to most areas (by noon, 4:30 or 5:00 p.m. to some rural areas).
- 2 Day Air: Delivers in 2 business days
- 3 Day Select: Delivers in 3 business days
- Saturday Delivery available for an additional surcharge, must be requested and verified
- Tracking: Yes, live tracking on UPS
*NOTICE: By selecting UPS Shipping, you release Espresso Parts from responsibility for delayed shipments and loss in excess of $100.00. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs. The receiver is responsible to file an insurance claim with UPS. Weather, natural disasters and other uncontrollable events can interrupt UPS transportation flow. Shipments delayed due to an uncontrollable event are not eligible for a refund or credit.
INTERNATIONAL SHIPPING METHODS ONLINE:
NOTICE: Receiving customers are responsible for any applicable duties, tariffs, or taxes. Please do not ask us to adjust customs values or as we can/will not.
UPS Worldwide (guaranteed service consistent with the provisions of the UPS Service Guide):
- Worldwide Expedited: Typically delivers in 1, 2 or 3 business days. Service is available to more than 220 countries and territories, including delivery to major cities in Canada and Mexico typically in 1 business day and major cities in Europe and Asia by noon typically in 2 business days
- Worldwide Express: Delivery typically in 2-5 business days to more than 215 countries and territories
- Worldwide Saver: Typically delivers in 1, 2 or 3 business days by end of business day.
- Tracking: Yes, live tracking on UPS
*NOTICE: By selecting UPS Shipping, you release Espresso Parts from responsibility for delayed shipments and loss in excess of $100.00. Insurance in excess of $100 should be requested at the time of purchase. The receiver is responsible for additional insurance costs, duties and taxes. Weather, natural disasters and other uncontrollable events can interrupt UPS transportation flow. Shipments delayed due to an uncontrollable event are not eligible for a refund or credit.